Bimons

Support routes for BIM teams

When a structural model stalls or a rendering pipeline throws an error, you need a direct line to the engineers who built the tool. Here is how to reach Bimons support and what response time to expect.

Submit a support ticket For model corruption, sync failures, or rendering crashes. Attach the project log and the affected .bim file so the team can reproduce the issue. Talk to an application engineer For workflow questions, deployment planning, or licence administration. Calls are routed to the Melbourne office during business hours AEST. Check the knowledge base Searchable guides cover clash detection, export settings, and multi-user coordination for large industrial sites. Most answers live here before a ticket is needed.

See common questions

Talk to the Bimons team

Questions about BIM workflows, structural rendering, or onboarding a large industrial project? Reach us directly and we will point you to the right specialist.

8C Carolanne Triangle
South Saulhaven, VIC 2871

Monday to Friday, 9:00 am to 6:00 pm AEST. We respond to technical queries within one business day.

(02) 2435 2920 info@bimons.com

Project consultation Book a call with our BIM architects Technical support Help with rendering tools and model exports Standards and compliance Ask about Australian industrial building codes

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